BOX OFFICE HOURS
Monday - Friday
11:30 am - 6:30 pm
Saturday & Sunday
*The Box Office is always open two hours prior to ticketed performances.
Contact us: 262-781-9520 or firstname.lastname@example.org. You also may purchase single tickets, subscriptions, and gift certificates online, as well as view seat maps of our performance spaces.
FREQUENTLY ASKED QUESTIONS
Where are you located?
The Wilson Center is located on Mitchell Park Drive, just south of Capitol and 198th, between Brookfield Road and Barker Road. For more detailed directions, use the interactive map located here, or call the Box Office.
Where can I find more information about 2015-2016 Season?
To view a complete listing of our subscriptions, click here. Or, you can navigate to specific series under the Performances tab to learn more.
When will your 2016-2017 season go on sale?
We have not yet announced our 2016-2017 season, but we anticipate that subscriptions will go on sale by the end of March. We also will begin taking group reservations in March. Single tickets are anticipated to go on sale in August.
How can I purchase single tickets for the 2015-2016 Season?
- Purchase your tickets online.
For your convenience, internet ticketing is available 24 hours a day, seven days a week until 11:59pm the night prior to the performance. Tickets must be paid for at the time of order using Visa, Mastercard, Discover, or American Express. Internet orders are assessed the $2 per ticket facility fee, a $5 order processing fee, and an internet service fee equal to 10% of the ticket cost.
- Purchase over the phone.
You may purchase tickets over the phone during Box Office hours at 262-781-9520. Phone orders must be paid for at the time of order via credit card. Phone orders are subject to the $2 per ticket facility fee and a $5 per order processing fee.
- Purchase in person.
Tickets may be purchased at the Box Office window during Box Office hours. Tickets must be paid for at the time of the order using cash, check, or credit card. All tickets are subject to the $2 per ticket facility fee. No additional order processing fees are assessed for in-person purchases.
When are tickets mailed?
Single tickets purchased less than one week prior to a performance will be held at will-call. Tickets purchased more than one week prior to a show will automatically be mailed unless otherwise requested.
Where can I sit?
All seats are great seats! Whether you are sitting in the Harris Theater or the Dawes Studio Theater, all seats have close proximity to the stage. View our seating guide!
Do you offer group discounts?
The Wilson Center often offers discounts for groups of 10 or more. To inquire about group pricing or to order group tickets, please call 262-781-9520.
Is your facility wheel-chair accessible?
The Wilson Center is ADA compliant. We have a limited number of wheelchair-accessible seats. Please let the Box Office representative know that you will need accessible seating at the time of purchase.
What is your refunds and exchange policy?
We regret that we cannot offer refunds. All single ticket purchases are final and cannot be exchanged. Subscribers may exchange their subscription tickets, subject to a $5 per ticket exchange fee. All tickets can be returned to the Wilson Center Box Office for a tax-deductible donation. Tickets must be received at least 24 hours prior to the performance to be eligible for donation.
What is your weather policy?
We do not cancel or reschedule Wilson Center performances, nor do we offer refunds due to inclement weather. However, because we work with the School District of Elmbrook, certain school shows may be postponed due to school closings or delays. Please call the box office or the school if you have questions.
Can I bring children?
Patrons are discouraged from bringing any child under the age of 6 years to performances, unless that particular performance is geared toward or appropriate for younger audiences. Parents are encouraged to contact the box office for information about the appropriateness of a given performance for young children. If your children attend a performance with you, a ticket will need to be purchased for them. Please remember that this means babies as well as toddlers.
When should I arrive for a performance?
It is recommended that patrons arrive approximately 20 minutes prior to the start of a performance. This allows for time to park the car, check your coat, pre-order your intermission beverage, and find your seat without feeling rushed.
What happens if I arrive late?
Out of courtesy to the musicians, actors and audience members, patrons arriving after the performance has begun will be seated at the discretion of House Management, possibly not until the first intermission.